Employer: Principal Financial Group
Position: Customer Experience Specialist 1 (Dental Contact Center)
Location: Des Moines, Iowa
Job type: Customer Service & Administration
Job overview
Principal Financial Group is hiring Customer Experience Specialists for its dental insurance contact center in Des Moines. Specialists answer customer questions about dental insurance plans, from effective dates to how benefits work. Training includes coursework on dental terminology, so you do not need an insurance background. The listing says the role is pension eligible, which is rare in contact center work.
Key duties
Based on the employer’s listing, the day-to-day work typically includes:
- Handle inbound and outbound calls about customers’ dental insurance plans
- Answer questions ranging from account effective dates to how benefits work
- Move between several systems and web applications during each call
- Solve inquiries in real time and escalate when needed
- Pass dental terminology coursework during training
Qualifications
The listing asks for, or prefers, the following:
- At least two years of customer service experience (or equivalent through training, military service or education)
- Call center or dental insurance experience preferred
- Excellent typing skills and comfort with MS Office and web browsers
- Able to work onsite in Des Moines
- Strong problem-solving and attention to detail
Location
The role is based in Des Moines, Iowa. Before you apply, plan your commute, including travel time at the start and end of your shift and parking or public transit options, so you can commit to the schedule with confidence.
Schedule: Full-time, onsite in Des Moines.
Pay
$19.18 to $25.58 per hour, as stated in the listing. Final pay depends on the employer’s offer, your experience and any applicable differentials.
Our career insight
Contact center hiring managers look for empathy and steady performance. Use numbers from past jobs, such as call volume or satisfaction scores. If you have worked in a dental office, say so clearly, because it is directly relevant here. For more tips, read our guide: How to Prepare for an Online Job Interview.
How to apply
Apply directly through the employer’s official listing using the button below. SmartLinksJobs is not the employer and never charges applicants. If anyone asks you to pay for training, equipment or a background check before you are hired, stop and report it. Prepare an up-to-date resume that matches the duties above before you click apply.
Closing date: Not stated in the listing. Apply soon, as roles like this can close quickly.
Source: LinkedIn Jobs (Principal Financial Group listing) – verified Oct 30, 2026