Employer: Seattle University
Position: Service Desk Technician 2
Location: Seattle, Washington
Job type: Information Technology
Job overview
Seattle University is hiring a Service Desk Technician 2 for its IT services team. Service desk technicians are the first point of contact for students, faculty and staff with technology problems, from password resets to classroom tech issues. The position is hybrid eligible and listed as open until filled.
Key duties
Based on the employer’s listing, the day-to-day work typically includes:
- Answer and resolve IT support requests by phone, chat, email and in person
- Troubleshoot computers, accounts, software and network access
- Log, prioritize and escalate tickets in the service desk system
- Write clear how-to guides for common problems
- Give patient, friendly help to non-technical users
Qualifications
The listing asks for, or prefers, the following:
- Bachelor’s degree plus about two years of IT support experience, or an equivalent combination
- Working knowledge of Windows, macOS and common business apps
- Strong customer service and communication skills
- Comfortable with ticketing systems
Location
The role is based in Seattle, Washington. Before you apply, plan your commute, including travel time at the start and end of your shift and parking or public transit options, so you can commit to the schedule with confidence.
Schedule: Hybrid eligible.
Pay
$60,000 to $65,000 per year. Final pay depends on the employer’s offer, your experience and any applicable differentials.
Our career insight
Help desk hiring is about attitude as much as skill. Prepare a short story about calmly fixing a stressed user’s problem. Certifications like CompTIA A+ or ITIL Foundation are worth listing if you have them. For more tips, read our guide: AI and the future of work: what job seekers should know.
How to apply
Apply directly through the employer’s official listing using the button below. SmartLinksJobs is not the employer and never charges applicants. If anyone asks you to pay for training, equipment or a background check before you are hired, stop and report it. Prepare an up-to-date resume that matches the duties above before you click apply.
Closing date: Open until filled (per the listing).
Source: LinkedIn Jobs (Seattle University listing) – verified Oct 29, 2026